Pick n Pay is Hiring Customer Care Officer

Job Title Customer Care Officer – Norwood
Job Type Classification Permanent
Division / Region Hypermarket
Department Customer Care
Location – Town / City Norwood
Location – Province Gauteng
Location – Country South Africa

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Job Advert Summary

This exciting opportunity exist at our Norwood Hypermarket in Johannesburg. We are looking for a Customer Care Officer who’s main responsibility will be managing supplier and customer relations to ensure that the needs of the customers are met.

Minimum Requirements

  • Matric
  • Computer literacy
  • Full understanding of Kosher practices and Jewish dietary regulations

Duties & Responsibilities

  • Assist in the delivery of business critical service to ensure customer expectations are met
  • Act as customer service representative, interact with Pick n Pay customers to provide them with information to address inquiries regarding products and services
  • Manage supplier and customer relations by attending community meetings, schools, camps and other events
  • Manage customer communication through various platforms
  • Arrange activities, competitions and tastings with relevant stakeholders to enhance customer relationships
  • Educate and advise Pick n Pay Buyers, Demand planners and Store management regarding Kosher products
    Provide a communication link between customers and management
  • Initiate and co-ordinate social responsibility activities
  • Conduct Consumer Panel meetings
  • Involvement in creating adverts and executing advert communication
  • Train, advise and communicate to staff regarding new products and services


  • Ability to influence confidently, firmly and fairly
  • Ability to see any situation through the eyes of the customer and responds positively
  • Ability to solves new / unfamiliar problems and generate workable solutions
  • Sense of urgency
  • Good verbal and written communication skills
  • Ability to establish and maintain relationships with all people at different levels

Additional Information

All applicants will be required to successfully complete the appropriate numeracy test/assessment. A Competency based interview will be used to assess the above requirements


Closing Date: 2019/02/21

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